Digital Business Check
The entry product: journey, presence, and friction, delivered with a walkthrough — not a PDF dropped in an inbox.
01 · Services
System reviews
Understand the problem before spending money fixing it.
A structured investigation into how customers discover an organisation, how work actually moves inside it, and where that experience is breaking down.
What this is
A diagnostic is not a free website audit and not a list of technical errors. It looks at the journey people take — discover, understand, enquire, get served — and at the internal processes that support that journey.
We look at the website, Google presence, WhatsApp and social channels, forms, and the manual work staff repeat. The result is a clear picture of what is working, what is stuck, and what should be fixed first.
Principles
01
Diagnose before you build
A new website is sometimes the right fix. Often the friction is the journey, the offer, or a process that still lives on paper.
02
Evidence over opinion
Findings come from the live channels, the workflow, and what customers have to do — not from a template checklist.
03
A roadmap, not a pile of issues
The client should leave knowing what to do first, what can wait, and whether a build is even warranted.
How engagements look
Before a rebuild
When leadership already wants a new site or system, the diagnostic decides what that system must actually do.
In the work
These case studies show this service in a real organisation — not a feature list.
From the notebook
Short essays on how we think about this work.